Frequently Asked Questions


Frequently Asked Questions


Cleanstone’s F.A.Q.s

There’s a lot that goes into building a new addition to your outdoor living space. You have to decide what you want, what materials to use and what design to create – all while staying on budget. With so many steps involved, it’s hard to know where to start or if you even know everything you need to.

Here’s a list of frequently asked questions that you may have when starting your project.

1. How much should I budget for my outdoor remodeling project?

Cost can vary greatly depending on your project. There are many factors that go into determining the cost of a project such as: the existing conditions, demolition and disposal, product selection, square footage, elevations, complexity of design, access, and utility locations 

Our multi-step design/build process guides you through those decisions and communicates the potential costs so that you can make informed choices. We provide budgetary quotes from the initial contact and refine our proposal to provide you the one of the most detailed estimates in the industry.

 

2. Does Cleanstone offer free estimates?

We are a design/build firm. This means that most projects require a design before we can offer a final proposal. Design services are not free, however, we do offer free consultation to discuss the project and establish a price bracket that is based on existing property photographs and a high-level discussion of your project scope.

If the price range is acceptable, we will schedule an onsite meeting to dig deeper into the project and discuss the possbilities and next steps.

3. Do you offer financing?

Yes, we partner with HFS Financial. You can apply by clicking here. 

4. How long before I can get my project started?

As soon as you make your deposit, you go on our production schedule. We provide a tentative install date for your project based on our backlog and material availability. We update you on any changes that could impact your install date.

4. How long will my job take?

It can vary depending on the size of your project. Generally, outdoor remodeling projects last 2-6 weeks once in construction.

5. Does My Project Require a Design?

Many of our projects are large and complex and can require a design. Outdoor design and build can be a several-month project, often 4 to 6 months from design to install, so this is certainly one home improvement that requires planning and foresight. Our in house design team will help you select the right products, colors and find ways to best utilize your outdoor space.

6. Will Cleanstone help select the products and make recommendations based on my needs and preferences?

Yes, we have a designer in-house who can design your project from top to bottom. Most of our projects require a design due to their complex nature. There are many materials to choose from and we can suggest the best option for your space according to your home and style. Design consultation fees usually run anywhere from $1200-$2000.

7. Are pavers environmentally friendly?

Yes! In contrast to non-permeable material, pavers allow water to drain through, which filters the water before it reaches the surrounding water supplies.

8. Do you have references of past projects? Can I see any of the work in person?

Yes! we would love to take you to see some of our past jobs that would be similar to yours. We have them documented on Facebook and Instagram as well.

9. Is Cleanstone licensed and insured?

Yes! We are a Class A contractor, fully insured with general liability, auto, and workman’s compensation.

10. How long does Cleanstone warranty their work?

We warrant all construction and installation for one year. Construction materials are subject to the manufacturer’s specific warranties/guarantees.

11. How do I take care of and maintain my new outdoor space?

Depending on your material, we will advise you on how to take care of your specific products. Most of our outdoor spaces are low maintenance, not to be confused with “no” maintenance. An annual cleaning, attention to any repair spots, plus the occasionally sealing, staining, or painting where applicable, will ensure your beautiful investment is protected for years to come.

12. Does Cleanstone do repair work on my existing outdoor space?

We don’t typically do repairs to projects we did not install as we are a design/build contracting firm.

13. Why should I choose Cleanstone?

We are a local small family business that works together on making your 5-star experience seamless. We make it a priority to know what is important to you and guide you in the process. We are a Class A contractor and can manage all the things that you may be interested in tackling surrounding your project such as plumbing, electrical, carpentry, irrigation, and landscaping.

Isaac | Richmond

“Great quality work and customer service. Our new patio looks professional and is an impressive addition to the house. The communication and updates were consistent throughout the process”

Christine | Richmond

“Wes and crew were so professional and communicated very well. Wonderful service and we would highly recommend! Thank you so much!!!”

Savannah | Midlothian

“Highly recommend Cleanstone. Their team operates with the utmost integrity and their standard of quality is far superior to other contractors.”

Consult Richmond's Experts in Decks, Patios, and Pools

When you work with Cleanstone, you’re working with professional residential remodeling contractors that have experience designing and building outdoor living spaces.

During our initial consultation, we’ll go over all the project details and hammer down a plan of action. Any questions you have will be answered until you are confident in your new addition.

Schedule a free consultation with us today and be one step closer to having the gorgeous backyard of our dreams!

Contact

(804) 214-6146

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111 Agency Ave, Richmond, VA 23225

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