5 Important Questions to Ask Your Contractor

If you’re considering an outdoor living project to improve your yard, no doubt you’re looking for a high quality, reputable contractor to take you through design and construction. You want a contractor you trust and are comfortable with for such an important investment. For the homeowner to get the maximum advantage in vetting prospective companies, here is some important questions you should aak before making a decison.

5 Questions for a Homeowner to Ask a Contractor When Vetting Outdoor Living Companies

Do You Guarantee Your Work?

Ensuring that your contractor guarantees their work is paramount when undertaking any project. Asking about guarantees should be a priority as soon as you decide to proceed with a contractor. This not only provides you with peace of mind but also builds trust and establishes a solid foundation for future projects. Contracts outlining warranties and guarantees protect both parties involved, setting clear expectations and responsibilities. By offering a guarantee, contractors demonstrate their commitment to quality and customer satisfaction, fostering long-term relationships built on trust and reliability. Investing in a contractor who stands behind their work not only ensures the success of your current project but also lays the groundwork for future collaborations based on mutual respect and confidence.

How Will You Communicate Progress?

When venturing into a home improvement project, effective communication regarding progress is crucial. Unfortunately, the construction industry has garnered a reputation for poor communication and unreliability. However, this stereotype isn’t indicative of all contractors. It’s essential for any contractor to prioritize transparent and consistent communication throughout the project’s duration. Accessible forms of contact with the project manager or contractor are vital for ensuring a positive experience. Transparency, even in challenging situations, builds trust and facilitates smoother collaboration between clients and contractors. By emphasizing open communication, contractors can defy negative stereotypes and provide clients with the peace of mind they deserve.

Are You Licensed and Insured?

When selecting a contractor for your project, one of the most critical questions to ask is whether they are licensed and insured. This accreditation provides peace of mind and protection for both you and the contractor. A licensed contractor has met the necessary requirements and standards set by regulatory bodies, demonstrating their competence and professionalism in their field. Insurance, on the other hand, safeguards you from liability in case of accidents or damages that may occur during the project.

It’s essential to verify both the license and insurance coverage before proceeding with any work to ensure that you’re working with a reputable and responsible contractor. At Cleanstone, we are proud to hold all required licenses and carry comprehensive insurance coverage, providing our clients with confidence and reassurance throughout their project journey.

How does your design-install process work?

In considering a contractor for your project, understanding their design-install process is crucial. A reputable company should offer a comprehensive plan from the initial inquiry to follow-up appointments, encompassing the design phase, constant communication facilitated by a designated project manager or point of contact. Accessibility is paramount, with the contractor available via phone, text, or email throughout construction and even post-walk-through. Effective communication ensures that any concerns are addressed promptly, fostering a transparent and collaborative relationship between the client and the contractor. Additionally, a thorough construction phase and a post-construction walkthrough are integral parts of the process, ensuring the client’s satisfaction with the completed project.

Do you have a portfolio?

When entrusting your home improvement project to a contractor, it’s vital to ensure they have a track record of delivering high-quality work. One of the most effective ways to gauge this is by asking to see examples of their previous projects. Contractors understand the significance of this request, which is why they should proudly showcase their work on various platforms, including websites, portfolios, and social media channels. The portfolio speaks volumes about the craftsmanship and attention to detail a contractor brings to every project.

Moreover, commitment to excellence is reinforced by the glowing testimonials of satisfied clients and reflected in numerous 5-star Google reviews. Rest assured, when you choose a contractor, you’re choosing expertise and reliability, ensuring your outdoor spaces are not just built, but built to last.


Looking for a company to make improvements to your yard? Contact us today to have an outdoor living expert meet and discuss ideas with you. Connect with us here!

Cleanstone Construction serves the greater Richmond, VA area, including Henrico, Midlothian, Glen Allen, Chesterfield, Hanover, Goochland, and Manakin/Sabot. Our areas of expertise encompass full-service outdoor living, including the construction of decks, patios (paver, concrete), pavilions, inground pools, fire features, outdoor kitchens, and outdoor lighting. Our high rating on Google is a testament to the quality of work we deliver paired with exceptional customer service.


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